The short version
- We only collect what you choose to send us, plus basic technical data needed to run and secure the site.
- We use it to respond to you, book your assessment and deliver our services.
- We do not sell your personal information, and we do not run advertising or analytics trackers on this site.
- You can ask us to access, correct or delete your information at any time.
This policy applies to khumalotechsolutions.co.za (the “Website”) and to the enquiries, bookings and emails that come from it. It is issued under the Protection of Personal Information Act 4 of 2013 (“POPIA”).
1. Who we are
The Website is operated by Khumalo Technology Solutions (Pty) Ltd, trading as Khumalo Tech Solutions (“KTS”, “we”, “us”), a South African workflow automation consultancy. Registration number: 2026 / 195780 / 07.
For the purposes of POPIA, KTS is the “responsible party” for personal information collected through the Website.
2. What we collect
| Information | How we get it | Why we need it |
|---|---|---|
| Name, company, email address, phone number, the service you are interested in, and your message | You submit the contact form | To respond to your enquiry and arrange your free operational assessment |
| Name, email address, chosen time slot and anything you add to the booking | You book a call through our scheduling tool (Calendly) | To schedule and run the call |
| Contents of emails and messages | You email us directly | To respond and keep a record of the conversation |
| IP address, browser type, device type and pages requested | Collected automatically by our hosting provider and security checks when you visit | To deliver the Website, keep it secure and block automated abuse |
We do not ask for sensitive personal information (such as health, biometric or financial account details). Please do not include it in your messages.
3. How we use it
- To respond to enquiries and prepare proposals or quotes.
- To schedule and hold assessment and consultation calls.
- To deliver, manage and support services you contract us for.
- To keep accounting, tax and legal records.
- To keep the Website secure and working properly.
We will not use your information for an unrelated purpose without first asking for your consent.
4. Lawful basis
We only process personal information where at least one of these applies: you have consented; it is needed to take steps at your request before a contract (for example, preparing a quote) or to perform a contract; we are legally required to; or it serves our legitimate business interests without unreasonably overriding your rights.
5. Cookies and analytics
We do not use analytics, advertising or marketing cookies on this Website, and we do not set our own tracking cookies.
The contact page loads two third-party services that may use cookies or similar technologies to work: Cloudflare Turnstile (a bot check on the contact form) and Calendly (the booking calendar). Fonts are loaded from Google Fonts, which means your IP address is sent to Google when a page loads. You can block or delete cookies in your browser settings, though the contact form and booking calendar may then not work.
If we add analytics in future, we will update this section first.
6. Who we share it with
We do not sell your personal information. We share it only with service providers that help us run the Website and our business, and only for the purposes in this policy:
| Provider | What they do for us |
|---|---|
| Cloudflare | Bot protection on the contact form (Turnstile) |
| Calendly | Consultation and assessment bookings |
| Google (Fonts) | Delivers the typefaces used on the Website |
| Amazon Web Services (AWS) | Cloud servers hosting our own workflow automation platform, which receives and routes contact form submissions |
| Our email provider | Sending and storing business email |
These providers must keep your information secure and may only use it on our instructions. We may also disclose information where the law, a regulator or a court requires it.
7. International transfers
Some of the providers above store or process information outside South Africa. Where that happens, we take reasonable steps to make sure the recipient is bound by law, a binding agreement or other safeguards that give substantially similar protection to POPIA, as required by section 72.
8. Security
We take reasonable technical and organisational measures to protect personal information from loss, unauthorised access, alteration or disclosure. These include encrypting data in transit, protecting the contact form against automated abuse, and limiting access to people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affecting your information occurs, we will notify you and the Information Regulator as POPIA requires.
9. How long we keep it
We keep personal information only for as long as we need it for the purposes above, or as the law requires. Financial and tax records are generally kept for five years. Enquiries that do not become a contract are kept for a reasonable period and then deleted, or sooner if you ask us to.
10. Your rights
Under POPIA you may:
- ask whether we hold personal information about you and request access to it;
- ask us to correct inaccurate or outdated information;
- ask us to delete information we no longer have a lawful basis to keep;
- object to the processing of your information;
- withdraw your consent at any time, where we rely on consent; and
- complain to the Information Regulator (see section 14).
To exercise any of these rights, email our Information Officer at siyanda.k@khumalotechsolutions.co.za. We may need to verify your identity first, and we will respond within a reasonable time.
11. Direct marketing
We only send direct marketing with your consent, or where POPIA otherwise allows it, and every marketing message will include a way to opt out (section 69). Replying to your enquiry or booking is not marketing.
12. Children
The Website and our services are aimed at businesses, not children. We do not knowingly collect personal information from anyone under 18.
13. Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it last changed, and the current version is always available on this page.
14. Contact and complaints
Information Officer, Khumalo Technology Solutions (Pty) Ltd
Email: siyanda.k@khumalotechsolutions.co.za
General enquiries: info@khumalotechsolutions.co.za
If you believe we have not handled your personal information in line with POPIA, you may lodge a complaint with the Information Regulator of South Africa:
Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Complaints: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Tel: 010 023 5200 | Toll-free: 0800 017 160
Website: inforegulator.org.za